Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

This Privacy Policy describes how Chance Branding Suites (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

    •    Contact details including your name, address, phone number, and email.

    •    Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

    •    Account information including your username, password, security questions and other information used for account security purposes.

    •    Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features

Before Booking
Before booking online with Chance Branding Suites, we highly encourage all potential AND returning Clients to review the following details below & ensure they have all necessary information to create a smooth designing & onboarding process! 

    •    Before booking a desired service, it's mandatory for all Clients to have a confirmed business name.

    •    Clients must understand the service of interest, its description & requirements.

    •    Clients must prepare & provide a clear idea/plan for the service of interest. (Freestyle is an option).

    •    Clients may submit photos to reference for their project. 


Please be informed that additional policies & terms will be implemented as clients proceed to the onboarding phase following their booking.

Payments
To secure a service, the Client must acquire the desired service(s) through websites or make a payment(s) via invoice. When checking out, the Client must provide their FIRST & LAST name. The billing and shipping address provided by the Client MUST match; otherwise, the order will be canceled & the Client will be refunded immediately. Following booking, additional fees may be invoiced or paid online based on the Client's specific requests. Deposits may apply to select services, and payment terms are non-negotiable.

Refund
Due to the nature of our services, refunds will not be issued & all sales are final, unless at our discretion. In the event that the Client disrupts the design process or becomes challenging to work with, the project will be canceled & a (possible) partial refund may be issued. If the Client is dissatisfied with a project's outcome, we will make every effort to address concerns, but we will not refund the Client due to their unsatisfactory. The Client must express concerns before project completion; otherwise, an additional charge or re-booking may apply for post-completion adjustments. Any services purchased as instant digital download are non-refundable. 

Turn Around Time
Turnaround time is only an estimate & varies for each service. Our turnaround time is subject to change as Chance Branding Suites expands. The time starts on the scheduled start date provided by Chance Branding Suites. The scheduled start date is given once all the Client's detailed information has been discussed & confirmed with us. Our turnaround time does not begin at the time of booking. Please keep in mind, project turnaround times differ, and clients should closely consider Chance Branding Suites’s business days, hours, as well as attending to other Clients when patiently waiting for drafts to be shared. This is expected for responses, & or updates as well.

Please also understand, the lack of information received by Chance Branding Suites, as well as the request of revisions will lengthen the design process and turnaround time. 

Response Time
Response time from Chance Branding Suites may range up to 1-3 business days or more. Delay in client responses will result in project delays. If the Client does not respond for more than 3 days, their projects will be at risk of project rescheduling. Project rescheduling is when we take a 10 day period from working on the Client's project, to give the Client a chance & a time to refocus on the project. Cancellation & refund options are not available during this period. Project rescheduling is non-negotiable.

For any questions about the information in this Policy, please contact us at chancebrandingsuites@gmail.com